Complaints Policy

Selling a home is a big decision, and we want every client to feel well represented. If something about our service has not met your expectations, we want to hear about it directly, early, and in your own words.

Last updated: October 20, 2026

How to Raise a Concern

Call 954 628 2254 or email [email protected]. You can raise a concern at any stage, whether you have only had a consultation, your home is currently listed, or your sale has already closed.

It helps if you can tell us:

Your name, the property address, and roughly when the issue happened
What you expected to happen and what actually happened
Copies of any emails, texts, or documents that relate to the issue
What outcome you are looking for

You will not be treated any differently for raising a concern, and doing so does not change your rights under your listing agreement.

What Happens Next

We acknowledge it within two business days. You will hear from a person, not an automated reply, confirming what we understood.
We look into it. That can mean reviewing your listing agreement, disclosures, marketing, and communication records, and talking with anyone involved in your transaction.
We give you a written response within ten business days. It explains what we found, what we will do, and when. If the review needs longer, we tell you why and when to expect an answer.
We follow through and check back. We confirm with you that the issue has been resolved.

If You Are Still Not Satisfied

You can ask for your concern to be reviewed by the managing broker of Beach Town Real Estate.

You always keep your outside options. Real estate licensees in Florida are regulated by the Florida Department of Business and Professional Regulation (DBPR) and the Florida Real Estate Commission, and you may file a complaint with the DBPR at any time. If your concern involves a REALTOR®, you may also contact the local REALTOR® association. Using this policy first is not a requirement, and it does not limit your rights.

What we do with complaints

We keep a record of what was raised and how it was resolved, and we review those records so the same issue does not happen to another client.

Questions about this page?

Tell us early. Most concerns are easier to resolve while a listing is active than after closing. Call 954 628 2254 or email [email protected] and we will get back to you.